Hbajj's Privacy Policy — Your information is safe with us

hbajj We have always believed that your personal privacy is a fundamental right. This Privacy Policy explains what information is collected when you use the hbajj website or app, why it is collected, and how it is used.

This policy applies to all hbajj services — including the website, mobile app, live chat support, and email communications. By using the platform, you are considered to have accepted this privacy policy.

This policy is written in plain, easy-to-understand language. If any part is unclear, please reach out to our support team directly.

hbajj Only the information genuinely necessary to provide our services is collected. See the table below for details:

Third-party payment gateways (such as bKash, Nagad) operate under their own data collection policies, which are independent of and not controlled by hbajj.

hbajj Collected data is used solely for the following purposes:

• Account Management: Registration, login, and identity verification.
• Service provision: Ensuring reliable betting, gaming, and payment services.
• Security: Fraud detection and account protection.
• Customer support: Troubleshooting issues and providing support.
• Promotional communications: Sending offers and updates only to members who have given their consent.
• Legal Obligation: Reporting in compliance with regulatory authority requirements.
• Service Improvement: Analysing user experience to improve the platform.

hbajj hbajj does not sell or rent your data to third parties as a matter of policy. However, data may be shared in the following specific circumstances:

1. Payment processors: Necessary information is shared with the payment gateway solely to process your transactions.
2. KYC Verification Provider: With accredited service providers for identity verification.
3. Legal Authorities: Under a court order or a lawful request from a law enforcement authority.
4. Anti-money laundering: When reporting suspicious transactions to the relevant authorities is required.

Your consent will be obtained before your data is shared in any circumstances beyond those listed above.

hbajj Industry-standard technology is used to protect user data. Key components of our security framework:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall protection: Multi-layer firewall to prevent unauthorized access.
• Two-factor authentication (2FA): Members can add an extra layer of security to their account.
• Regular security audits: Periodic audits conducted by external specialists.
• Data backups: Data integrity ensured through regular backups.
• Access controls: Only authorized personnel are permitted to access data on a need-to-know basis.

Please note, however, that no system on the internet is 100% secure. It is your responsibility to keep your account password strong and never share it with anyone.

hbajj Three types of cookies are used on this website:

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preferences and settings. These can be turned off.
• Analytical cookies: Used to monitor site performance. Collects anonymous data only.

Hbajj does not use cross-site tracking or behavioral advertising cookies.

hbajj's members each have the following rights over their personal data:

• Right to Access: You may request to know what information is stored about you.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Portability: You can request a copy of your data in a readable format.
• Right to object: You can opt out of marketing communications at any time.

To exercise these rights, support@hbajj.wsSend an email to hbajj. hbajj will respond within 30 business days.

hbajj hbajj does not collect data from or provide services to anyone under the age of 18. If a minor registers and hbajj becomes aware of this, that account and all associated data will be deleted immediately.

hbajj Your data is never stored longer than necessary. General guidelines:

• Active account data: retained for as long as the account remains open.
• After account closure: up to 5 years, as required by law.
• Transaction data: 6–7 years, in accordance with financial regulations.
• Cookie Data: Session cookies are deleted when the browser is closed.
• Support conversations: deleted 12 months after resolution.

hbajjhbajj's servers operate in accordance with international standards. If any data is transferred abroad, the same level of protection is ensured.

Data protection agreements are in place with all third-party service providers when sharing data, ensuring your information remains protected.

hbajj This privacy policy may be updated at any time. Members will be notified in advance by email or SMS of any significant changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy. The date of the latest update will always be shown at the top of the page.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: support@hbajj.ws
• Live chat: Click the chat button in the bottom-right corner of the platform.
• Response Time: Typically within 24–48 hours.

Our team is able to provide support in Bengali and is committed to resolving your concerns.